Privacy Policy

Information we collect

We collect account and contact details, business and verification records, transaction activity, messages, payment references, device information and information you submit to support. Sensitive credentials are handled only where required for a service.

How information is used

We use information to operate accounts, match buyers and sellers, process enquiries and payments, prevent fraud, provide support, improve the marketplace and meet legal obligations.

Sharing

Information may be shared with transaction participants only as necessary, and with payment, logistics, inspection, communications, hosting and professional service providers under appropriate safeguards. We may disclose information where law or marketplace safety requires it.

Retention and security

We retain information for the period needed for the service, disputes, accounting, fraud prevention and law. We use reasonable organisational and technical safeguards, but no online system can promise absolute security.

Your choices

You may update account information and request access, correction or deletion where applicable. Some records must be retained for legal, security or transaction reasons. Cookie preferences can be changed from the footer.

Contact

Send privacy questions or requests through Tuqqa support. We may need to verify your identity before acting on a request.